Refund Policy

1. Our Merchant of Record

All purchases made on After — including subscriptions and one-time credit add-ons — are processed by Paddle.com, our Merchant of Record. Paddle issues invoices on our behalf and is responsible for billing, tax collection, and payment processing. This policy supplements Paddle's own Buyer Terms.

2. Monthly subscriptions

3. One-time add-on credit packs

4. Service interruptions

If the After platform experiences a sustained, documented outage that significantly prevented you from using the Service for a period of 24 hours or more in a given billing cycle, you may contact us within 30 days of the outage to request a partial service credit. Credits are applied to future billing cycles and are not redeemable for cash. We have no obligation to issue credits unless the outage was directly caused by our infrastructure and is confirmed by our team.

5. Account terminations

Termination by you. If you choose to delete your account mid-cycle, your subscription is cancelled immediately and you will not receive a refund for the remaining period. Export your data before deleting your account.

Termination by After. If we terminate your account for a material breach of our Terms of Service, you are not entitled to a refund. If we terminate your account for reasons unrelated to your conduct, we will issue a pro-rated refund for the unused portion of your current billing period.

6. Statutory rights

Nothing in this policy limits any statutory right to a refund you may have under applicable consumer protection law in your jurisdiction. If you are based in the EU or UK, you may have the right to withdraw from a digital service purchase within 14 days of the first charge under the EU Consumer Rights Directive or UK Consumer Contracts Regulations, provided you have not yet accessed the digital content. Contact us to exercise this right.

7. How to request a refund

Email billing@getafter.cc with:

• The email address on your After account.
• The date of the charge and the amount.
• The reason for your refund request.
• Your Paddle invoice ID (visible in your billing dashboard or in the receipt email from Paddle).

We aim to respond to refund requests within 3 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank.

8. Changes to this policy

We may update this Refund Policy at any time. Material changes will be communicated by email and by updating the effective date above. Continued use of the Service after the effective date constitutes acceptance of the revised policy.

9. Contact